Privacy & Data Protection

This Privacy Policy explains how Fruity Vegas collects, uses and protects personal information when you use our site and services. We respect your privacy and set out below the types of data we gather, why we process it and the choices you have about your information.

Types of data we collect

Personal data

We collect information you provide when registering an account or contacting us. This typically includes name, date of birth, email address, telephone number, residential address and documents needed for identity verification. We also collect payment details required to process deposits and withdrawals, though full card or bank details are generally tokenised by our payment providers.

Technical data

Technical information is collected automatically when you use our site. This includes IP address, device and browser details, operating system, screen size, and log data such as pages visited and error reports. We use this data to maintain and improve system performance and security.

Transactional data

We record account activity such as deposits, wagers, wins, losses, withdrawals and bonus use. This transactional data helps with account management, fraud prevention, responsible gambling monitoring and meeting legal obligations.

How we use your information

We use personal and technical data to provide and operate the service, process payments, verify identity, investigate suspicious activity and comply with legal obligations. Transactional data is used to maintain account records, calculate balances and handle withdrawals.

We may also use information to contact you about account matters, respond to support requests and send important service messages. Where you opt in, we may provide marketing communications, but you can withdraw consent at any time.

Data protection and storage

We protect your information using standard security measures including encryption in transit, access controls and secure data storage. Access to personal data is limited to authorised staff and third-party processors with a legitimate need to act on our behalf. We retain data for as long as necessary to provide services and to fulfil legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site usage and provide personalised content. Third-party analytics and advertising partners may place cookies too. You can manage cookie preferences through your browser or the cookie settings on our site.

Your rights

You have rights to access the personal data we hold about you, request correction of inaccurate information, object to or restrict certain processing, and request deletion where applicable. You may also request data portability for information you have provided.

Access, correction and deletion of data

You can view and update many account details in your account settings. To request access, correction or deletion where settings do not apply, contact our support team at [email protected]. We will respond to verified requests in line with applicable law.

Information sharing and third parties

We share data with service providers such as payment processors, identity verification services, game providers and fraud prevention agencies. We may disclose information to authorities where required by law. Third parties act as data processors or independent controllers and have their own privacy practices.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, communicated to you. If you have concerns about our privacy practices you may contact us or raise the matter with your supervisory authority.