Terms of Use

These Terms and Conditions set out the rules that govern your use of Fruity Vegas. They explain the relationship between us and our users, and the standards of conduct we expect when you register, deposit, play or withdraw. By using our site you accept these terms and any other documents referred to here.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Choose a strong password and do not share login details. If you suspect unauthorised access, contact us immediately. We may suspend or close accounts where we reasonably suspect fraud, bonus abuse, chargebacks or other breaches of these terms.

Eligibility requirements

To open and maintain an account you must be at least 18 years old, legally permitted to gamble in your jurisdiction and resident in an accepted territory. We may require proof of identity or address at any time as part of our verification checks. Accounts found to be created in breach of these requirements will be closed and any balances held will be dealt with in line with our verification and anti-fraud procedures.

Acceptable platform use

Use the platform lawfully and in good faith. You must not use automated systems or attempt to manipulate games, exploit technical faults, or attempt to access restricted areas of the service. Use of VPNs or proxy services to hide your location may lead to account suspension. Any behaviour intended to circumvent limits or exploit promotions may result in account restrictions and forfeiture of winnings.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which will be made available with each offer. Unless stated otherwise, only one welcome bonus is permitted per person, household and IP address. Bonus funds may carry wagering requirements, contribution rates and maximum bet limits while wagering. We reserve the right to withhold or reclaim bonuses and winnings where we reasonably suspect abuse or breach of promotion terms.

Deposits and withdrawals

Verification and checks

Before processing withdrawals we may ask for documents to verify identity, address and payment method. Withdrawals may be delayed until verification is complete. We use standard checks to prevent money laundering and fraud; co-operation with these checks is a condition of using the service.

Limits and processing

We may set deposit, withdrawal and transaction limits for individual accounts. Limits can be imposed for regulatory, security or responsible gambling reasons. Processing times and accepted payment methods are described in the cashier; fees charged by third-party payment providers are outside our control.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We aim to respond promptly and resolve disputes fairly. Where a resolution cannot be agreed, we will outline available independent escalation routes in accordance with applicable rules and guidance.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be communicated by notice on the site or by email where possible. Continued use of the service after changes are published constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.