We’re here to help with any questions, account-related issues, technical concerns or general feedback. Our UK-based support centre is authorised to assist with registrations, deposits, withdrawals and responsible gambling enquiries. Contact us for account verification, payment queries or to request self-exclusion. We treat all enquiries confidentially in line with our organisation’s policies and can also assist with privacy requests. Live chat, email and phone are available for quick help every day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (company enquiries, responses within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, onboarding) |
| Payments | [email protected] (payment disputes, secure team) |
| Privacy | [email protected] (GDPR & data requests, responses within 5 working days) |
| Phone | +44 20 7836 4927 (calls & SMS) |
| Working hours | Mon-Fri, 08:00-22:00; Sat-Sun, 09:00-18:00 (GMT/BST) |
For detailed requests, account enquiries or where documents are needed, email is the preferred contact method: [email protected]. Please include a clear subject line, your full name and the email or phone number on your account, and any relevant screenshots or documents. Providing up-to-date contact details helps us process your case without unnecessary delays.
Our support team aims to respond promptly. Most enquiries are answered within one business day, while more complex issues such as account investigations or verification checks may take longer depending on their nature. If a case needs extra time we will keep you updated and provide an estimated timeline so you know when to expect a full resolution.
At Fruity Vegas we welcome your feedback. If you have suggestions, bug reports, or ideas for new features, please send them via live chat or email to [email protected]. Every message is reviewed carefully by our FruityVegas team and helps us refine the site, promotions and mobile experience. We aim to act on practical suggestions to improve usability and player safety.
